General information

• All US parcels are delivered with USPS, DHL or FedEx and may require a signature upon delivery.
• Shipping times may vary according to courier time frames or zones and does not include order processing time. 
• All orders are processed Monday to Friday (excluding public holidays) from 7am - 2:00pm PST.
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped; this may be longer if there is a large promotion taking place.
• In some cases, we may need to contact you before your order can be shipped.
• ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
• This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. 
• Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
• To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team

Order with US EXPRESS shipping to get by the weekend 

• Promotion Overview:
  Customers who select US EXPRESS shipping at checkout will be eligible to receive their order by the weekend, provided all conditions listed below are met.
• Eligibility:
  This promotion is available to all customers placing orders through our website or app that meet the following criteria:
  • Orders must be placed and paid for by 2 pm PST on Thursdays, to qualify for weekend delivery.
• Shipping Times:
  US EXPRESS shipping guarantees delivery by the weekend (Friday through Sunday), subject to availability and delivery location. Delivery times may vary based on geographic area, weather conditions, and other unforeseen circumstances.
• Order Processing:
  Orders will be processed on the same day if placed before Thursday at 2pm PST or on the next business day if placed after the cutoff. Orders placed after Thursday at 2pm PST may not qualify for weekend delivery.
• Exclusions:
  • This promotion does not apply to international shipments or restricted areas.
  • Some remote locations may experience longer delivery times, and US EXPRESS shipping may not guarantee weekend delivery in these cases.
  • Items that require additional processing or customizations may not be eligible for this promotion.
• Customer Responsibility:
  It is the customer's responsibility to ensure the accuracy of the shipping address. We are not liable for failed deliveries due to incorrect or incomplete addresses provided at checkout.
• Modification or Termination of Promotion:
  We reserve the right to modify or terminate this promotion at any time without notice, including but not limited to changes in shipping availability or delivery timelines.
• By participating in this promotion, customers agree to these terms and conditions.

Guaranteed Christmas Delivery

• All OVERNIGHT/NEXT BUISNESS DAY orders must be placed before 2pm PST 23rd December, 2024
• All EXPRESS orders must be placed before 2pm PST 20th December, 2024.
• All STANDARD orders must be placed before 2pm PST 17th December, 2024.

CLICK HERE to start your online return

Online Return Information

You can return your online purchase for an exchange, store credit, or refund within 30 days if you change your mind. Items must be unworn, unwashed, unused, and in their original condition. If applicable, please include all original packaging (e.g. shoe box or jewelry box) with tags or labels still attached.

Please note that for hygiene reasons, face masks, intimate apparel, bodysuits and earrings can not be returned.

Returns and Exchanges T&C’s

• Returns are accepted within a 30-day window.
• Return Shipping Labels are exclusively available for US customers. If you are returning an item from outside the US, please purchase a return shipping label from your local post office.
• Face masks, underwear, bodysuits and earrings cannot be returned due to hygiene reasons.
• Gift cards are non-returnable and not redeemable for cash.
• Exchanges are only available for domestic orders within the US. International customers have the option to request a store credit or refund only.
• Ensure all items are securely packaged and returned in their original, unworn condition, including tags, boxes, and casing. We reserve the right to deny any item that does not meet these requirements.
• A $6.95 handling fee is automatically deducted from your refund or store credit when submitting a return via our returns portal. If requesting an exchange, you will be required to pay the shipping fee when submitting your return. 
• Original shipping costs are non-refundable, and the customer is responsible for the cost of return postage.
• Once processed, you will receive a confirmation email from our team.
• Final Sale items cannot be returned for a refund unless deemed faulty.
• If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned

How to Return an Instore Purchase

• ​​​​​If you are not satisfied with an in-store purchase (wrong size, wrong color, etc.), you can obtain a store credit or a refund within 30 days of purchase, provided your item meets the required terms and conditions.
• To return an in-store purchase, contact our Customer Experience team at orders@culturekings.com. We will issue you an online order number, allowing you to complete your return through our returns portal HERE